Delivery Policy
Last updated: August 1, 2025
Introduction
Omniforce Records ("we," "us," or "our") specializes in digital music downloads, with all products being 100% digital and delivered electronically. This Delivery Policy outlines how we handle the delivery of your purchases from our website omniforcerecords.com (the "Site"). By placing an order on the Site, you agree to the terms of this Delivery Policy. Please note that since our products are digital, there are no physical shipments, shipping fees, or delivery delays associated with postal services. All deliveries are instantaneous or near-instantaneous via email. We reserve the right to update this Delivery Policy at any time. Changes will be posted on the Site with an updated "Last Updated" date. Your continued use of the Site after such changes constitutes acceptance of the revised policy.
Delivery Method
- Digital Downloads: Upon successful completion of your payment, you will receive an automated email containing a secure link to download your purchased digital files (e.g., music tracks in formats such as MP3 or WAV).
- Email Delivery: The download link will be sent to the email address you provided during checkout. This email serves as your digital receipt and access point for the files.
- Link Expiration: Download links are typically valid for a limited time (e.g., 7 days) and may allow a certain number of downloads (e.g., 3 attempts) to prevent unauthorized access. If the link expires, you can request a new one (see "Issues with Delivery" below).
- File Access: Files are hosted on secure servers, and downloads are protected against unauthorized use. We recommend downloading your files promptly and backing them up personally.
Delivery Timeframe
- Immediate Delivery: In most cases, the confirmation email with your download link will be sent within minutes of completing your purchase. This process is automated for efficiency.
- Potential Delays: While rare, slight delays may occur due to high traffic, payment processing verification, or email server issues. If you do not receive your email within 1 hour, please check your spam/junk folder or contact us.
- Instant Access: Once you receive the email, you can access your downloads immediately by clicking the provided link.
Issues with Delivery
- Email Not Received: Check your spam, junk, or promotions folder. Ensure the email address entered at checkout is correct. If still missing, contact us, and we will resend the link free of charge.
- Download Problems: If the link is invalid, expired, or you experience technical issues (e.g., file corruption), notify us within 30 days of purchase for assistance. We may provide a new link or alternative delivery method.
- Device Compatibility: Our digital files are standard formats compatible with most devices and media players. However, we cannot guarantee compatibility with all systems. Test previews on the Site before purchasing.
- Lost Access: If you lose access to your files (e.g., due to device failure), we can reissue download links upon verification of your purchase, subject to our discretion and any applicable limits.